Privacy Policy
Privacy Policy (GDPR & CCPA Compliant)
Last Updated: January 2026
SupportTech (“Company”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.supporttech.in
or use our IT support services.
This policy is designed to comply with applicable data protection laws, including:
GDPR (European-style best practices, applied for transparency)
CCPA / CPRA (California Consumer Privacy laws)
Applicable privacy laws in India, the United States, and Canada
By using our website or services, you agree to this Privacy Policy.
- Information We Collect
a) Personal Information
We may collect:
Full name
Email address
Phone number
Billing and payment details
Country, state, or city
b) Technical & Usage Information
IP address
Device type and operating system
Browser type
Website usage data (pages visited, time spent)
c) Remote Support Data
During remote support sessions, we may temporarily access:
System configuration details
Error logs and performance metrics
🔒 We do not intentionally access personal files, private documents, photos, passwords, or financial data unless explicitly required and authorized by you for troubleshooting purposes.
- Legal Basis for Processing (GDPR)
We process your personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract (to deliver requested services)
Legal obligations
Legitimate business interests, such as service improvement and fraud prevention
- How We Use Your Information
Your information is used to:
Provide remote and on-site IT support services
Process online payments securely
Communicate about service requests and updates
Improve service quality and website performance
Detect fraud and maintain system security
Comply with legal and regulatory obligations
- Remote Access & Explicit Consent
For remote support services:
Remote access is initiated only with your explicit consent
Access is limited to the duration of the support session
You may terminate the session at any time
Access ends automatically once the session is closed
SupportTech does not maintain ongoing access to your device after the session.
- Payments & Financial Information
Payments are processed via secure third-party payment gateways
SupportTech does not store credit card, debit card, or banking information
Payment providers process data under their own privacy policies
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
Ensure website functionality
Improve user experience
Analyze website traffic
Your Choices:
You may disable cookies through your browser settings
Disabling cookies may affect certain website features
- Data Sharing & Disclosure
We do not sell your personal data.
We may share information only:
With trusted service providers required to deliver services
To comply with legal obligations or law enforcement requests
To protect our legal rights, users, or systems
CCPA Notice:
SupportTech does not sell or share personal information as defined under the CCPA.
- Data Retention
We retain personal data only for as long as necessary to:
Provide requested services
Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
- Your Privacy Rights
a) GDPR Rights (Applicable Globally as Best Practice)
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Request data portability
b) CCPA / CPRA Rights (California Residents)
You have the right to:
Know what personal data we collect
Request deletion of personal data
Opt out of the sale or sharing of data (not applicable as we do not sell data)
Not be discriminated against for exercising your rights
To exercise any rights, contact us using the details below.
- International Data Transfers
SupportTech provides services to users in India, the United States, and Canada.
Your information may be processed in these regions in accordance with this Privacy Policy and applicable data protection laws.
- Data Security
We use appropriate technical and organizational security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.
- Children’s Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
- Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the updated policy.
- Contact Information
For privacy-related questions or requests, contact us at:
SupportTech
Website: www.supporttech.in
Email: support@supporttech.in