Terms & Conditions Support Tech
Terms and Conditions
Last Updated: January 2026
Welcome to SupportTech (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website www.supporttech.in and the technical support, IT, networking, and related services provided by us. By using our website or services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
1. Services Offered
SupportTech provides IT support and related services, including but not limited to:
Single point contract IT support
Desktop, laptop, and peripheral management
Hardware and software troubleshooting
Operating system installation, upgrades, and optimization
Printer installation, wireless setup, diagnosis, and troubleshooting
Antivirus and network security software installation and support
Desktop performance monitoring, fine-tuning, and optimization
LAN and WLAN network management and troubleshooting
Network security and connectivity solutions
Website development and basic digital setup services
Remote technical support and on-site support (where applicable)
Services are provided for major brands including HP, Epson, Brother, Canon, Samsung, Dell, and others.
2. Remote and On-Site Support
We provide remote support services to customers in India, the United States, and Canada.
On-site visits are provided where applicable and subject to availability.
For remote support, customers may be required to install secure remote access software. By doing so, you grant us permission to access your system solely for service delivery.
3. Antivirus & Security Software
SupportTech provides installation and support for third-party antivirus and security products, including but not limited to:
Bitdefender, Norton 360, McAfee, TotalAV, Surfshark, Malwarebytes, Avast, AVG, ESET, Trend Micro, Sophos Home, Intego, Guardio, Kaspersky, Comodo, F-Secure, and others.
We are not the owners or licensors of these products. All licenses, features, and warranties are governed by the respective software providers.
4. User Responsibilities
You agree to:
Provide accurate and complete information
Maintain backups of important data before requesting services
Ensure you have legal rights to use all software installed
Not use our services for illegal, unethical, or malicious activities
SupportTech is not responsible for data loss caused by pre-existing issues, hardware failure, malware, or user negligence.
5. Payments and Billing
We accept online payments for services.
All charges must be paid in advance unless otherwise agreed in writing.
Prices may vary depending on service type, urgency, and location.
Once a service has been delivered or initiated, payments are non-refundable, except where required by law.
6. Website & Digital Services
For website development services:
Customers receive control panel access as specified
Hosting, email accounts, and social media setup are provided as described in the service plan
SupportTech is not responsible for third-party hosting downtime, domain registry issues, or platform changes
7. Intellectual Property
All website content, logos, text, graphics, and service materials are the property of SupportTech unless otherwise stated. Unauthorized copying, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law, SupportTech shall not be liable for:
Loss of data, revenue, or business
System downtime or indirect damages
Issues caused by third-party software, hardware, or service providers
Our liability, if any, shall be limited to the amount paid for the specific service.
9. Third-Party Links and Software
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party providers.
10. Termination of Services
We reserve the right to suspend or terminate services if:
These Terms are violated
Payment obligations are not met
The service is misused or abused
Termination does not entitle the user to a refund.
11. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
12. Changes to Terms
SupportTech may update these Terms at any time without prior notice. Continued use of the website or services indicates acceptance of the revised Terms.
13. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us: